At 2:05 PM, Sprint encountered a problem with several of its switches. By 3:20 PM, the lines were up and running normally.

Mar. 15, 2001 - 4:00 PM
Fiber Cut

At 10:00 AM, BTI cut 150 T1 data lines, causing not only the 3rddoor, but Interpath Communications in Raleigh and NC State License Plate Bureau were also affected. By 4:00 PM, all lines had been successfully repaired.

October 9, 2000 - 9:00 AM
Unscheduled Maintenance

At approximately 9:00 AM, The 3rd Door performed unscheduled maintenance on our server. By 10:00 AM, issue was resolved.

Dec. 28/29, 2000 - 7:00 PM
Email Attack

At approximately 7:00 PM, our Technical Department noticed a problem with our mail server. The problem was related to someone sending SPAM and alot of it. Our admin. box alone had over 66,000 messages, in fact, it only too a short time before the servers 4.5Gb main drive was full, and the server stopped funtioning. I turned both mail and main servers off. The attack ended, but we had a damaged mail server. At 11 PM I had turned the main server back on, and all could login. The following morning, Friday Dec. 29,2000 we started bringing a new mail server on line. We had a lot to do, and we did it. Our Tech. Dept. stayed on the phones helping customers during the problem, and I am proud to say, We have solved the problems and all services have been turned up. Happy New Year 2001 to all. Thank you for your patience.

July 27, 2000 - 4:00 PM
Login Problem

At approximately 4:00 PM, our Technical Department noticed a problem with one of our servers. The problem was related to the password file. By 6:30 PM, we had corrected what we thought was the problem. However, about 100 random users could not log in. We had technicians in St. Louis, MO and Kansas City, MO, along with local technicians working on the problem. Approximately 9:00 AM on July 28, 2000, we had resolved all issues with logging in.

Thank you for your patience.

May 31, 2000
Service Problems

At approximately 9:30 PM, I noticed a response problem on the Internet. After contacting our backbone provider, DRA, we were informed that there was a major problem with the Washington area backbone, and we have been re-routed to St. Louis.

We have contacted and are in the the process of adding a NEW backbone provider within the next 60 days. We will announce the date of the upgrade. Thank you for your understanding, as we are trying to make it better for you.

James L. Matthews III

March 15-16, 2000
Service Problems

We experienced an unforseen problem with our internet service March 15th, which prevented our customers from connecting to the internet. As of March 16th, the problem has been corrected. We apologize for any inconvenience this may have caused.

February 20, 2000
Emporia - All 56K Access

We have switched all of our Emporia customers over to all 56K service. The phone number for internet access has changed for those who were on our 33.6K service. The new number is 336-9506.

February 14, 2000
New Phone Lines Added

We have finished the installation of our new phone lines. These new phone lines will not only help you, our customers, to connect with us faster and more reliably, they will allow us to serve you better in the future.

January 17, 2000
New Technical Support Address

We have changed our main technical support email address from techdept@3rddoor.com to support@3rddoor.com. This will be easier for you, our customers, to remember and easier for our Technical Support Department to give out.

December 22, 1999
We have updated our site.

We have given The 3rd Door a new look by updating several of the pages on our site. There are several new items to explore, such as our new Quick-Search Search Engine, a link to The Weather Channel's homepage, Weather.com, to get your local weather forecast, and we have also updated and added new links to the links at the bottom of the page, to help you find sites quicker and easier.

April 10, 1999
We have finished the Roanoke Rapids up-grade.

It is very important that you change your phone number to dial to our 56k phone number 535-7875. After Monday, April 12, 1999 the 535-2399 number will be turned off.
      Warrenton is ready. Remember, make sure you are local to Warrenton before you start using the site. We will not be responsible for any phone bills you may have. Call the phone company. Make sure! The Warrenton number is 257-9493.